Shipping Policy

Welcome to XKRAFTS. We are committed to providing a seamless shopping experience, and this policy outlines important information regarding the shipping and delivery of your purchases.

Shipping Costs

Domestic Shipping (Pakistan):

• XK Standard Shipping: PKR 300 for all orders under PKR 2500.

• Free Shipping: Available for orders over PKR 2500.

Processing Time

Order Processing: Orders are processed within 1 business day (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Peak Seasons: During high-volume periods (such as Ramadan, Eid holidays, and other national holidays), order processing times may be longer than usual. We appreciate your patience and understanding.

Shipping Methods and Delivery Times

Within Pakistan:

• XK Standard Shipping: Delivery within 2-4 business days.

• XK Free Shipping: Delivery within 2-4 business days.

Shipping Confirmation and Order Tracking

Upon shipment, you will receive a confirmation email containing your tracking number and a link to track your order. Tracking information may take up to 24 hours (for international shipments) to become available.

Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.

Some items may have restrictions on international shipping due to local regulations and product characteristics.

Delivery Issues

Lost or Stolen Packages: XKRAFTS is not responsible for packages confirmed as delivered to the address provided. If your package is lost or stolen, please contact the shipping carrier directly. For further assistance, you can reach out to our customer service team.

Delayed Delivery: If your order is delayed beyond the expected delivery window, please contact us at solutionxkrafts@gmail.com with your order number. We will work diligently to resolve any issues and ensure your order reaches you promptly.

Return and Exchange Policy

For information on returns and exchanges, please refer to our Return Policy. We strive to make returns and exchanges as easy as possible for our customers.

Contact Us

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can contact us at:

Email: solutionxkrafts@gmail.com

Phone: +923305544595

Customer Service Hours: Monday to Saturday, 9 AM to 6 PM PKT

Thank you for shopping with XKRAFTS!